contact information
Please email shop@custardshoppe.com with any questions,concerns or suggestions.

free shipping 
the custard shoppe offers free shipping with orders over $100 within the US. please email- shop@custardshoppe.com in advance for shipping quote outside the USA.

sizing 
due to the difference in sizing between our lines please email or call us about a specific item and we will work with you in determining the correct size.

ordering
Orders are processed and shipped Monday-Friday with exception of Holidays. Order processing times vary; however, most products are ready for shipment within 2-5 days. The current status of processing times are noted in product descriptions. Customized Orders are handled on a case-by-case basis.

backorders
While we make every attempt to keep inventory levels up-to-date, occasionally an item ordered may become unavailable. If an item ordered is out-of-stock, you will be notified promptly via email; when possible we will inform you of the expected date the item will be back in-stock. You will have the option of holding, changing or canceling the order. If we have not received a response to the backorder notification your order will be cancelled.

pre-orders
Preorders are placing an order for a product that's not yet in stock. Preordering ensures that you will recieve the item as soon as it is available. A 50% deposit is required at checkout and the final 50% is due when the product becomes available. The 50% deposit is not refundable. If you decide to cancel the order, you will recieve a merchandise credit for your deposit amount.

 

To place the preorder, order as you normally would and complete checkout. Only 50% of the purchase amount will be charged to your account. The remaining payment will be charged the day of shipment. Contact customer care with any questions.

special requests
Please feel free to email us with any special requests and we would be happy to work with you.    email: shop@custardshoppe.com

payment
For your security and convenience, payments are processed using Google Checkout. We accept payment from the following payments:Visa, Mastercard ,American Express and Discover.

shipping charges
The following shipping rates for orders placed in the US will be applied per order:
Items are typically shipped via USPS.

- For international orders please contact us at shop@custardshoppe.com for shipping quotes and details.

- We are unable to ship to P.O. Boxes.

- If you require shipment to an APO/ AFO/ FPO address you must contact customer care PRIOR to ordering as merchandise eligible for military shipping is limited, additional delivery time is required, and additional shipping charges may apply.

returns + exchanges
if you are not completely satisfied with your purchase, custard will exchange or credit your account. simply contact customer care at shop@custardshoppe.com to request a Return Merchandise Authorization # (RMA).

Return packages will not be accepted without an RMA#.
Please include the following details:

-reason for the return
-item name that is to be returned
-full name and address
-order number

please note: sale items cannot be returned or exchanged. return packages will not be accepted without an RMA#. all items must be returned to custard shoppe within 10 days of receipt in new, unworn condition with tags attached.  applicable charges will apply to exchanges.  ship returns to address below, prepaid and insured (shipping and gift wrapping fees are non-refundable). *custard is not responsible for items damaged or lost in transit.

we process returns promptly upon receiving the return.  you will receive an email confirmation for the exchange shipment out to you. any refunds will be processed within 7 days.

custard shoppe
RMA #
50 Market St,
Amesbury, MA 01913

email shop@custardshoppe.com with any questions.  email is best + quickest option!

non- returnable items
Not all merchandise is eligible for a return, refund, or credit. Custom Order items, such as, personalized merchandise, handmade items, or Special Request Orders (an item not generally sold on our website or one that has been requested to be altered by the customer) are not eligible for return. All sales will be final. Swim wear and under garments are not eligible for return or exchange. All sales will be final. Pre-Orders are not eligible for return or exchange. All sales will be final. Additional items not eligible for return will be noted in the product details and/ or during the checkout process.

defective or damaged Items
If you have received a product that you feel is defective or has been damaged during shipment please contact Customer Care immediately. All sales are final after 10 days of receipt of merchandise. Defective or Damaged items will be exchanged and your return shipping charges will be refunded. Please Note: Defective or Damaged items are not charged restocking fees or second shipping charges.


sales tax
We are required by law to collect a state sales tax on orders shipped to the state of Massachusetts. For all orders, a 5% sales tax will be applied. No sales tax will be charged if the delivery address is located out of the state of MA.